Privacy Policy

Data Collection

Crypto Ledger Download services collect limited categories of personal data necessary for providing software distribution and installation functionality while maintaining the security and privacy expectations of cryptocurrency users.

Download data includes anonymized information about operating system versions, browser types, download timestamps, geographic region, and file verification status. This data supports distribution optimization, identification of compatibility issues, and monitoring for unusual download patterns that might indicate security concerns. Individual download events are not linked to persistent user identifiers.

Installation data includes anonymized information about installation success rates, error conditions encountered, and general system configurations. This data helps improve installer reliability, identify common compatibility issues, and prioritize bug fixes for configurations experiencing problems.

Device connection data includes hardware wallet model identifiers, firmware versions, and genuine check verification results when users connect devices to the companion application. This data enables correct interface display, compatibility verification, and security validation without transmitting private keys or recovery phrases.

Application telemetry includes optional anonymized usage patterns when users opt into analytics during setup. This data covers feature usage frequency, navigation patterns, and performance metrics that inform application improvement priorities.

Support interaction data includes information users provide when submitting download or installation inquiries through official channels. This data is necessary for providing accurate guidance and resolving reported issues.

Website visitor data comprises standard server logs including IP addresses, browser types, pages visited, and timestamps. This data supports security monitoring, abuse prevention, and content improvement analysis.

Cookies and Tracking Technologies

Crypto Ledger websites use cookies and similar technologies for functionality and analysis purposes with user control over non-essential categories.

Essential cookies enable core website functions including navigation, session management, download initiation, and security features. These cookies are strictly necessary for proper website operation and cannot be disabled without affecting functionality. Essential cookies do not track users across websites or collect information for advertising purposes.

Analytics cookies collect anonymized website usage data including download page visits, platform selection patterns, and navigation sequences through the download process. These cookies support content improvement and user experience optimization. Analytics cookies can be disabled through the consent interface presented on first visit without affecting download functionality.

Preference cookies remember user selections including download preferences, language settings, and previously downloaded versions. These cookies improve user experience by reducing repetitive selections and can be managed through browser settings or the consent interface.

Cookie consent preferences persist for 13 months before requiring renewal, in compliance with applicable regulations. Users can modify preferences at any time through settings links available in website footers.

Data Security

Crypto Ledger Download implements comprehensive technical and organizational security measures protecting user data throughout collection, processing, and storage operations.

Security measures include TLS 1.3 encryption for all downloads and data transmission protecting against interception, code signing certificates verifying software authenticity enabling operating system verification, SHA-256 checksums published for manual download verification, access controls restricting employee data access to authorized personnel with legitimate need, regular security audits conducted by independent third-party firms with findings addressed promptly, secure development practices with code review and vulnerability testing, and incident response procedures for identifying and addressing potential breaches.

We never ask for your recovery phrase or private keys. The Crypto Ledger architecture ensures recovery phrases and private keys exist exclusively inside hardware wallet secure elements isolated from all connected systems. These cryptographic secrets are never transmitted to Ledger servers, companion applications, or third parties during download, installation, setup, or ongoing operation. Any request for recovery phrases or private keys through any channel should be immediately recognized as a phishing attempt and reported to official support.

Data Retention

Crypto Ledger Download retains personal data only for durations necessary to fulfill stated purposes, applying appropriate deletion schedules to different data categories.

Website server logs are retained for 90 days supporting security monitoring and abuse investigation, then permanently deleted from all systems. Download analytics follow 26-month rolling retention for product analysis, with subsequent archival of aggregated trends and deletion of raw event data. Installation configuration data remains exclusively in local device storage without server retention.

Support tickets are retained for 3 years following last interaction, enabling follow-up assistance and pattern identification for documentation improvements. Cookie consent records follow 13-month retention per regulatory guidelines, after which renewed consent is requested.

Users can request data deletion subject to legal retention requirements through the support portal. Deletion requests require identity verification before processing to prevent unauthorized access to deletion capabilities.

User Rights

Depending on jurisdiction, users may exercise rights regarding personal data including access to personal data held about them, correction of inaccurate or incomplete data, deletion of personal data subject to legal retention requirements, restriction of data processing, data portability in structured machine-readable formats, objection to processing based on legitimate interests, and withdrawal of consent for consent-based processing without affecting prior processing legality.

Rights requests can be submitted through the support portal at support.ledger.com. Identity verification may be required before processing to prevent unauthorized access to personal data or exercise of deletion rights. Responses are provided within 30 days or within shorter timeframes required by applicable law in specific jurisdictions.

Privacy Inquiries

Privacy questions can be directed to the support portal at support.ledger.com using the privacy category for appropriate routing. Privacy-related inquiries receive priority handling within applicable regulatory timeframes. For general download support unrelated to privacy rights, visit our Contact page.